Shipping Policy
We ship directly from our warehouse in Mullumbimby, NSW.
Orders are dispatched from Monday to Thursday excluding public holidays.
Orders placed before 11am (NSW time) will usually be dispatched on the same day.
Orders placed after 11am may be dispatched on the next business day, however we try our best to ship orders right up to the courier collection window (12 to 2pm)
Orders placed from Thursday afternoon through to Sunday may be dispatched on the following Monday.
Shipping Costs
Shipping costs are calculated by weight and destination postcode/country via the online calculator.
Free Shipping
We offer free shipping within Australia for orders over $300 (excludes international orders)
Australian Orders
Most orders are delivered within 1 – 4 business days from dispatch.
We work with Aramex, StarTrack, AusPost and TNT to ensure the fastest, most cost-effective shipping option for every order.
For fast delivery, we strongly recommend providing a residential or commercial shipping address instead of a PO Box or Parcel Collect address. This allows us the option of providing fast delivery via StarTrack, Aramex or TNT.
Fast delivery via StarTrack
We send most orders to WA, SA, NT, Tasmania, Far North Queensland and other rural locations via StarTrack Premium (under 5kg only). Delivery is estimated within 1-3 business days. Not available for PO Boxes/Parcel Collect.
If the address is particularly remote, StarTrack may direct the parcel to your nearest post office for collection.
PO Box and Aus Post deliveries
Orders to remote/rural areas using a PO Box or Parcel Collect address or weighing over 5kg have an estimated delivery time of 4 – 9 business days via Aus Post.
Please call us on 1800 268 469 if an express delivery option is required.
Heavier orders weighing over 12kg are usually sent via TNT/FedEx.
This includes orders for Whole House systems and Hydrogen Inhalers.
If you have any queries about shipping options, please call us on 1800 268 469 or email info@alkaway.com.au before placing your order.
Delayed Orders or Missing Items
If there are any missing items or issues with your order, please reach out to us within 7 days of receiving your delivery or as soon as you notice that your delivery is delayed. If we know about the issue as soon as possible, then we can make sure we have all of the necessary details on hand to efficiently track down your order and resolve any problems.
We’re dedicated to making sure your experience with us is smooth and hassle-free, so please don’t hesitate to get in touch!
What happens if an item I ordered is not available?
If you order an item that is out of stock, we will notify you as soon as possible and let you know when to expect delivery.
International Orders
International shipping usually takes 1 – 4 weeks, depending on the destination country.
We use Australia Post International and FedEx for international shipments.