Warranty

Product warranty.

You must retain a copy of your Proof of Purchase for warranty registration to be valid.

This is not required if you ordered the product directly from AlkaWay, If no Proof of Purchase is provided then AlkaWay will not be able to fulfil the Warranty.

AlkaPod Warranty Information

The AlkaPod is warrantied for twelve months from the date of purchase.  The consumable replacement cartridge is not warrantied for twelve months as different water sources can affect the lifespan of the replacement cartridge.

Sprite Shower Filter Warranty Information

The Sprite Shower filter warranty is for twelve months from the date of purchase.  The consumable replacement cartridge is not warrantied for twelve months as different water sources can affect the lifespan of the replacement filter.

UltraStream

The UltraStream has a 3-year warranty on all parts the consumable replacement. The cartridge is not warrantied for twelve months as different water sources can affect the lifespan of the replacement filter.

Disclaimer : Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.